Aloha WB Ohana,
We have been working with Spectrum Enterprise (formally Oceanic) on service improvements and we have finally been able to clarify and establish hopefully a more efficient and clear way to handle cable tv, internet, and service interruptions in our units. 

Be advised that the Waikiki Banyan has two (2) separate cable tv systems (along with internet, wi-fi, and telephone systems) serving our units and it has been very confusing for not just our residents, owners, and guests but also for the vendor, Spectrum, and after repeated tries to clarify this, Spectrum has finally provided specific service numbers to be called for the Waikiki Banyan:
  • For basic cable service issues (WB owner bulk cable tv w/ NO cable box/modem) call Spectrum Enterprise Customer Service at 808-625-8121.  (NOTE:  (Live person) Provide your name, unit number, and what is the problem to customer service rep and they will assist)  


  •  For residents/owners requesting RESIDENTIAL service (residents/tenants WITH cable box/modem, wi-fi, internet, telephone) call Spectrum Enterprises Customer Service at 808-643-2100. (NOTE: (Voice recording/telephone prompt) Follow voice commands and prompts to provide unit information, contact name, and reason for service call and customer service will assist or call you back to set up service call. 
Thank you all for your patience and understanding.  If you have any questions or concerns that are not being addressed through Spectrum, please let me know and we will follow up with vendor. 
Sterling Paulos|General Manager
AOAO Waikiki Banyan
201 Ohua Ave. Ste T2-306
Honolulu, Hawaii 96815